Privacy Policy

This Privacy Policy describes how TS Heat China LLC (“we”, “our”, “the Company”) collects, uses, stores, and protects personal information of users (“you”, “User”) when you access or use the website https://ts-heat.com/ (“Website”) and any related online services.

By using this Website, you agree to the terms of this Privacy Policy.

1. General Provisions

1.1. We recognise the importance of privacy and are committed to protecting the personal information of all Users in accordance with applicable data protection laws, including but not limited to:

the Personal Information Protection Law of the People’s Republic of China (PIPL),
the General Data Protection Regulation (GDPR) where applicable,
relevant US state privacy regulations (e.g., CCPA/CPRA) where applicable.

1.2. This Policy applies to all personal information that we collect when you use our Website or interact with us in any way.

2. Definitions

For the purposes of this Policy:

Personal information — any information that relates to an identified or identifiable individual.
Processing — any operation performed on personal information (collection, storage, use, sharing, deletion, etc.).
Controller / Operator — the entity that determines the purposes and means of processing personal information (TS Heat China LLC).
Automated processing — processing using information systems or automated tools.
Anonymisation — processing of personal information so that it can no longer be linked to an identifiable individual.
Cross-border transfer — transfer of personal information to recipients located outside the country where the User resides.
User — any visitor or individual using the Website.

3. Types of Personal Information We Collect

We may process the following categories of personal information:

full name
email address
phone number
data submitted via forms (“Order a service”, “Ask a question”, “Order a product”, etc.)
information automatically collected via cookies and analytics tools (device data, IP address, browsing activity)

We do not intentionally collect special categories of personal information unless required for specific services and with explicit consent.

4. Legal Bases for Processing

We process personal information on the following legal bases:

consent (e.g., when you submit forms or subscribe to communication)
performance of a contract or steps necessary before entering into a contract
legitimate interests (e.g., improving the website, preventing fraud, statistics)
compliance with applicable laws, where required

5. Purposes of Processing

We process personal information for the following purposes:

communication with Users
processing requests, inquiries, and orders
sending service information and notifications
promoting services, newsletters, marketing campaigns
collecting statistics and improving Website performance
organising events, registrations, loyalty programmes
fulfilling contractual obligations
maintaining personal accounts (if applicable)
ensuring security, preventing fraud
any other purposes described in our internal policies and provided to Users where required

6. Methods of Processing

We may perform the following actions when processing personal information:

collection and recording
organisation and storage
analysis and updating
use and transmission to authorised recipients
anonymisation
deletion or destruction

Processing may be automated or manual.

7. Third-Party Service Providers

We may share personal information with third-party service providers for the purposes listed above, including:

email and communication platforms
hosting providers
analytics tools
CRM and marketing platforms

These third parties process personal information under contractual obligations ensuring confidentiality and compliance with data protection requirements.

8. Cookies and Tracking Technologies

The Website may use cookies and similar technologies to:

ensure correct operation of the Website
analyse usage statistics
personalise content

By using the Website, you consent to the use of cookies, unless you disable them through your browser settings.

9. Cross-Border Transfers

Personal information may be stored or processed on servers located in different jurisdictions.
Where required by applicable law (e.g., PIPL, GDPR), we take appropriate measures such as:

obtaining separate consent (if required)
conducting security assessments
applying standard contractual clauses or equivalent safeguards

10. Data Retention

We store personal information only for the time necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law or contract.

Once the data is no longer needed, it will be deleted or anonymised.

11. User Rights

Depending on your jurisdiction, you may have the following rights:

right to access your personal information
right to correct or update inaccurate data
right to delete personal information (“right to be forgotten”)
right to withdraw consent at any time
right to object to certain processing or restrict processing
right to data portability (where applicable)
right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at: info@ts-heat.com

12. Security Measures

We implement organisational and technical measures to ensure the security of personal information and to prevent unauthorised access, destruction, modification, or disclosure.

13. Children’s Privacy

We do not knowingly collect personal information from individuals under the age required by applicable law. If such information is accidentally collected, we will delete it upon request.

14. Updates to This Policy

We may update this Policy from time to time. The updated version will be published on the Website.

15. Contact Information

For any questions regarding this Policy or the processing of personal information, contact us at:

Email: info@ts-heat.com
Website: https://ts-heat.com/